Original watercolor paintings from the Blue Ridge Mountains of Western NC

Returns & FAQ

We want to make sure you love your painting, and quality is guaranteed. If your original artwork arrives damaged or with a visible shipping issue, we'll work with you to make it right — whether that's a replacement, repair, or refund depending on the situation.

For any damage or quality issues, please provide clear photos of the painting and packaging on a flat, well-lit surface, along with your order number, and email us at artamaliayosefa@gmail.com within 48 hours of delivery. This helps us provide a speedy resolution.

Because each painting is an original, one of a kind work of art, all sales are final. We do not accept general returns or change-of-mind returns.

Cancellations

All original paintings are carefully prepared and packaged especially for you. If you wish to cancel your order, please use the link provided in your confirmation email. You can cancel at any time before your order has been shipped.

Once your order has shipped, we are unable to cancel it. After you've received your order, you have 48 hours to report any damage or quality issues.

Damaged or Quality Issues

For the fastest resolution, please email us at artamaliayosefa@gmail.com with a photograph of the damaged area and your order number. Photos should be taken on a flat, well-lit surface.

Shipping

Every original painting is carefully wrapped with archival materials and shipped insured. Please allow 5-7 business days for your order to ship. You will receive a tracking number once your order has shipped.

At this time we ship within the United States only.

Refund Policy

Original paintings are non-refundable unless they arrive damaged or with a visible quality issue. If a refund is issued it will be processed as follows:

PayPal: Refunds will show back up in your PayPal account balance within 24 business hours.

Credit Card: Refunds will show back up in your bank account within 7 to 10 business days, depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Questions?

Reach us at artamaliayosefa@gmail.com and we'll get back to you within 48 hours.


Caring for Your Watercolor Painting

Watercolor paintings are sensitive to light, moisture, and heat. To keep your painting looking its best for years to come:

  • Keep out of direct sunlight or UV light which can cause fading over time
  • Avoid hanging in humid areas such as bathrooms or near kitchen steam
  • Store flat or upright in a dry location if not yet framed
  • Never touch the painted surface with bare hands
  • If matted, keep the mat in place until framing as it protects the painting surface


Framing Your Painting

All paintings ship unframed unless otherwise noted, giving you the freedom to choose a frame that suits your space and style.

For framing I always recommend using UV-protective glass or acrylic to preserve the painting's colors over time. Make sure the mat or spacer keeps the glass from touching the painting surface directly.


Budget-friendly framing options: Craft stores like Michaels, Hobby Lobby, and AC Moore carry a great selection of premade frames and almost always have sales running — 40-50% off is common. Standard sizes like 11x14 and 16x20 are easy to find off the shelf. Sign up for their email list for coupons before you shop.


For a more elevated presentation: A local frame shop will cut a custom mat and frame to your exact painting size, choose archival materials, and handle the whole thing professionally. This is worth it for a statement piece or a gift. Ask specifically for acid-free matting and UV glass when you go in.

If you're unsure which direction to go, feel free to reach out at artamaliayosefa@gmail.com — I'm happy to make a recommendation based on your painting size and style.